Our IT Support Process
An IT partner who’s mission is to add power to your business by ensuring you receive higher quality service and intelligent solutions. We always surpass expectations.
Consultation
At Radiant Technology Solutions, we offer tailored IT consultation to meet your small business needs. We start by thoroughly assessing your current systems and understanding your specific requirements. We then provide customized recommendations and implement cost-effective solutions to ensure your business can grow efficiently. Our team is here to provide ongoing support, helping you stay ahead in a rapidly changing tech landscape. With Radiant Technology Solutions, you’ll have a trusted partner dedicated to optimizing your IT operations for success.
Proposal
After carefully evaluating not only the technology infrastructure in your business but also the way your business utilizes this technology, we swiftly craft a tailored solutions proposal. Our comprehensive approach ensures the proposal is aligned with your specific business goals and operational requirements. By understanding your unique challenges and opportunities, we provide a strategic plan that enhances efficiency, drives innovation, and supports your long-term growth. Our proposals are primarily based on:
- Number of Users
- Number or Desktops/Laptops
- Number of Servers
- Number of Network Devices
- Number of Locations
On-Boarding
As soon as our partnership begins, you’ll be assigned a dedicated team, including a project manager and engineers, who will facilitate your transition to Radiant Technology Solutions’ services.
The transition involves the following steps:
Assessment: Leveraging our extensive experience in small business IT, we conduct a comprehensive best-practice assessment to evaluate your current IT network and identify key areas for improvement.
Deployment: We will install and implement the recommended tools to provide you with proactive, around-the-clock support throughout the year.
Registration: We will verify essential details, including addresses and billing information, to ensure accuracy and continuity.
Information Exchange: We collaborate with you to gather all necessary information, ensuring a smooth and successful transition.
Onboarding Outline: We will guide you through an onboarding checklist, outlining the steps to access support and maximize the benefits of our IT services.
Active Care
Active Care is Radiant Technology Solutions’ premier IT support and service package designed specifically for small businesses. This comprehensive service ensures your IT infrastructure remains robust, secure, and efficient. With Active Care, you gain access to round-the-clock monitoring, proactive maintenance, and prompt issue resolution. Our team of experienced professionals is dedicated to preventing disruptions before they occur, keeping your systems optimized and your business running smoothly. Whether it’s managing software updates, safeguarding against cybersecurity threats, or providing expert technical support, Active Care offers a reliable and responsive solution tailored to meet the unique needs of your business. Trust Radiant Technology Solutions to keep your technology in top shape, so you can focus on what you do best: growing your business.
Review
Radiant Technology Solutions offers specialized IT support for small businesses, featuring quarterly and annual reviews to ensure your technology infrastructure remains efficient and up-to-date. Our team conducts these regular assessments to identify potential issues, optimize performance, and recommend strategic improvements tailored to your business needs. By keeping a close watch on your IT systems, we help you stay ahead of emerging challenges and ensure your technology aligns with your long-term business goals. With Radiant Technology Solutions, you gain a proactive partner committed to maintaining and enhancing your IT environment.
