FAQ

You’ve got questions. We’ve got answers.

What does Radiant Technology Solutions do?

Technology can be difficult and as a small business owner the time you spend worrying about technology is lost time and lost money. Our goal is to help your small business with every aspect of your technology. Whether it be desktops, laptops, printers, servers or even cloud solutions we are here to help ensure your technology doesn’t slow you down. Our team of certified IT professionals is here to assist any time you need IT!

What areas do you service?

At Radiant Technology Solutions we are happy to help anybody anywhere. With customers in Florida, Ohio, Texas and Kentucky. However, our primary service area is Tampa Bay. This includes but is not limited to Hillsborough, Pinellas, and Pasco Counties. Whether you are near or far don’t hesitate to reach out for a free consultation.

Have you seen us around town? Snap a picture and tag us on Social Media.

What industries do you work with?

Industries

At Radiant Technology Solutions we are happy to work with any small business. However, the bulk of our client list mainly consists of:

 

  • Law Firms
  • Accountants
  • Health Care Providers
  • Insurance Agencies
  • Manufacturing
  • and more!
Are you insured?

At Radiant Technology Solutions it is important to us that you feel secure when putting your technology in our hands. You wouldn’t hire a roofer that wasn’t insured and your IT provider shouldn’t be any different. We carry both Liability and Cyber Insurance. Rest assure your technology is protected with Radiant Technology Solutions.

Will you come to our office when we have a problem?

downtown tampa

The majority of IT issues can be handled remotely, however sometimes there is a need to be on site. Anytime that need arises, Radiant Technology Solutions will be there to help. We will dispatch our certified and insured technicians to your site to help get IT working right again.

What if we have an internal IT Department?

No problem! Many of our customers have internal IT support to handle day to day issues and minor network problems. They often count on us for more advanced IT support functions such as project work, second opinions, advanced security and cloud migrations.

What systems do you support?

connected

We pride ourselves on the fact that we can handle just about anything you throw at us: whether you use Google or Office365, Windows or Mac, VMware or Hyper-V we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one platform to another? We’re here to help!

Still Have Questions? Let’s Talk It Through.

 

Every business is different, and sometimes a quick conversation is the fastest way to get the answers you need. Our team is here to help—no pressure, no contracts, just clear guidance.

 

 

Are your IT services really contract-free?

Yes. We operate on a contract-free model because we believe in earning your business every month through results—not locking you into long-term agreements. This gives you flexibility and peace of mind.

How quickly can you start supporting our business?

In most cases, we can begin onboarding within a few days. Our structured onboarding process ensures a smooth transition with minimal disruption.

What happens if we already have an IT provider?

We handle the transition for you. Our team coordinates with your current provider (if needed), documents your systems, and ensures nothing falls through the cracks.

Do you work with small businesses or only larger companies?

We specialize in small to mid-sized businesses and tailor our solutions to your size, goals, and budget.

How do you protect our business from cyber threats?

We use a layered security approach including endpoint protection (EDR/MDR), firewall management, email security, patching, and 24/7 monitoring to proactively defend your network.

Do you help with compliance (HIPAA, etc.)?

4 WAYS YOUR MANAGED IT PROVIDER CAN HELP WITH HIPAA

Yes. We help businesses implement and maintain compliance with standards like HIPAA by securing systems, managing access controls, and ensuring proper data protection policies.

What is MDR and why does my business need it?

Managed Detection and Response (MDR) provides continuous threat monitoring and rapid response to potential attacks—giving your business enterprise-level protection without the in-house cost.

Get Answers Tailored to Your Business

 

 

Not all IT challenges fit into a simple FAQ. Let’s take a look at your environment and give you straightforward recommendations you can actually use.

 

 

 

Can you help us move to Microsoft 365 or the cloud?

Absolutely. We handle migrations, setup, security configuration, and ongoing management to make your transition seamless.

What happens if we lose our data?

Our backup and disaster recovery solutions ensure your data is protected and recoverable—typically within your defined Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

Where is our data backed up?

Your data is securely backed up in geographically redundant data centers and monitored regularly to ensure integrity and recoverability.

Do you work with small businesses or only larger companies?

Yes. We provide both remote and onsite support throughout Tarpon Springs, Palm Harbor, New Port Richey, Dunedin, and the Tampa Bay area.

What makes Radiant different from other IT providers?

Radiant Technology Solutions Best of Florida Managed IT Services. Tarpon Springs, Palm Harbor, Dunedin, New Port Richey

We combine proactive support, strong cybersecurity, responsive service, and a contract-free model—backed by a commitment to building long-term relationships.

Can you support businesses with multiple locations?

Yes. We support multi-location businesses across Florida and beyond through centralized management and remote monitoring.

Can you work with our existing vendors?

MANAGED IT SERVICES

Absolutely. We manage and coordinate with your vendors so you don’t have to—saving time and reducing frustration.

Ready for Better IT Support?

 

If you didn’t find the answer you were looking for—or you’re ready to improve your IT—let’s connect.  Radiant Technology Solutions proudly helps businesses across Tarpon Springs, Palm Harbor, Clearwater, Dunedin, and the greater Tampa Bay area simplify their technology, strengthen cybersecurity, and eliminate IT headaches—without locking you into long-term contracts. Contact our team today to get clear answers, proactive support, and a partner that earns your business every single day.

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