Help desk overflow
Password resets, printer jams, and new laptop setups roll to our help desk, so your tech can finish the real work.
Backup for your in-house IT person: after hours, security, and big projects.
Co-managed IT: backup for your in-house IT person
You have one good IT person, and they are doing the work of four. Co-managed IT gives them a full team behind them, without replacing them. Radiant Technology Solutions does this for firms across Tampa Bay from our office in Tarpon Springs.
What is co-managed IT?
Co-managed IT is a partnership where your in-house IT person keeps running your technology and an outside IT company fills the gaps: after-hours help desk, security monitoring, patching, big projects, and vacation cover. Your person keeps the strategy and the relationships. Radiant supplies the extra hands, tools, and 24/7 coverage for Tampa Bay firms.
01
Managed IT services
Flat monthly fee per device, no contract, 24/7 help desk.
02VoIP phone systems
Keep your number, ring every desk and cell, one team for phones and IT.
03Hardware and software
Business-grade computers and licenses, bought, set up, tracked, and replaced on time.
04Microsoft 365
Migration, licensing, Teams and SharePoint, security, and a real backup.
What you get
What can Radiant take off your IT person's plate?
Nights and weekends
Our 24/7 help desk answers when your office is closed, and hands a clean summary to your tech in the morning.
Security watch
EDR, software that spots an attack on a laptop and stops it, plus MDR, people watching that software around the clock.
Patching and updates
Windows, apps, and firmware updates get tested and pushed on a schedule, with a report your tech can check.
Projects and migrations
Cloud moves, Microsoft 365 cleanups, and new offices get extra engineers, so projects stop dragging for months.
A second opinion
Before a big purchase or a risky change, your tech gets a sounding board who has seen it before.
The details
Why does one in-house IT person need backup?
One person cannot be on call every night, every weekend, and every vacation. Yet that is exactly what a firm with a single IT employee quietly expects.
The job has also grown wider than any one person. Your tech is expected to fix printers, secure email, patch servers, manage Microsoft 365, and plan the next office move.
Security is where the gap hurts most. Watching for attacks around the clock takes tools and people that are hard to justify for a firm of 20 to 50.
Co-managed IT fixes the coverage problem without a second hire. Your person stays the one who knows your business, and we become the bench behind them.
In their words
What do clients say about working alongside Radiant?
Radiant Technology Solutions holds 5.0 stars on Google across 96 five-star reviews, from a team of 12 people in Tarpon Springs.
Ron and his staff are fantastic. The team is responsive, knowledgeable and very professional.
Jack B.
Rather than hold someone hostage in a contract we work to earn their business every month.
Ron Slyker, CEO
How it works here
What stays with your in-house team?
- 24/7Help desk for every client, every plan
- 0Contracts to sign, on any plan
Your IT person keeps the parts that need someone inside the building. That means setting priorities, talking to leadership, and knowing why the accounting team needs that one old program.
They keep the vendor relationships and the budget unless they ask us to take them. They also keep full admin access to every system, alongside ours.
We put the split in writing: who owns which tasks, who gets called first, and where the documentation lives. That one page prevents most of the friction people fear.
If your tech ever moves on, you are not starting from zero. We already know the network and can cover while you hire, or move you to fully managed IT services with no contract.
Side by side
How does co-managed IT compare to in-house only or fully outsourced?
Three ways to run IT at a firm your size, side by side.
| Question | In-house only | Fully outsourced | Co-managed with Radiant |
|---|---|---|---|
| Who answers at 2 a.m. | Your one tech, if they pick up | The provider's help desk | Our 24/7 help desk |
| Vacation and sick days | Nobody | Covered | Covered |
| Security monitoring | Whatever one person has time for | Provider tools and staff | Our tools and staff, your tech sees the alerts |
| Knows your business | Deeply | Learns over time | Your tech plus our notes |
| Big projects | Squeezed in around tickets | Provider runs them | Your tech leads, we add hands |
| Your IT person's role | Does everything | Usually no role | Strategy, people, and priorities |
| Leaving the arrangement | Hiring and firing | Often a term contract | Month to month |
Co-managed with Radiant
- Who answers at 2 a.m.
- Our 24/7 help desk
- Vacation and sick days
- Covered
- Security monitoring
- Our tools and staff, your tech sees the alerts
- Knows your business
- Your tech plus our notes
- Big projects
- Your tech leads, we add hands
- Your IT person's role
- Strategy, people, and priorities
- Leaving the arrangement
- Month to month
Fully outsourced
- Who answers at 2 a.m.
- The provider's help desk
- Vacation and sick days
- Covered
- Security monitoring
- Provider tools and staff
- Knows your business
- Learns over time
- Big projects
- Provider runs them
- Your IT person's role
- Usually no role
- Leaving the arrangement
- Often a term contract
In-house only
- Who answers at 2 a.m.
- Your one tech, if they pick up
- Vacation and sick days
- Nobody
- Security monitoring
- Whatever one person has time for
- Knows your business
- Deeply
- Big projects
- Squeezed in around tickets
- Your IT person's role
- Does everything
- Leaving the arrangement
- Hiring and firing
Every firm splits the work a little differently. We write your split down during onboarding so nobody guesses.
Want a second set of eyes on your network?
The free network assessment is a good first project to do together with your IT person. Call 727-493-4723 or book online.
How it works
How does a co-managed IT partnership start?
It starts with your IT person, not with a sales pitch aimed over their head.
- Step-01
Meet your tech
We sit down with your IT person first to learn what they love doing and what keeps them up at night.
- Step-02
Write the split
Together we list every recurring task and decide who owns it. The list becomes the playbook.
- Step-03
Share the tools
Our monitoring and security tools go onto your devices, and your tech gets visibility into what we see.
- Step-04
Run it together
Tickets flow to whoever owns them, and after-hours issues come to us first.
- Step-05
Review and adjust
Each quarter we look at what worked and shift tasks as your firm grows.
Is this you?
Is co-managed IT the right fit for your firm?
Co-managed IT is built for you if:
- You have 20 to 50 people and one IT employee, or a small IT team stretched thin.
- Your tech has not taken a real vacation in a long while.
- Nobody watches for attacks overnight or on weekends.
- Projects like a cloud move or a new office in St. Petersburg keep slipping.
- Your office sits in Clearwater, New Port Richey, or elsewhere in Tampa Bay and you want local help that can show up in person.
Frequently asked questions
Will co-managed IT replace my in-house IT person?
No. Co-managed IT exists to keep your IT person, not to replace them. They stay the one who knows your people, systems, and priorities, while we cover nights, weekends, security monitoring, and the work that piles up. Many firms find their tech finally has time for the projects they were hired to do.
How is co-managed IT priced?
Radiant bills managed IT as a flat monthly fee per device, and co-managed work starts from the same model. The final price depends on which tasks we take on and which stay with your team, so we quote after meeting your IT person and seeing the network.
Who has the admin passwords in a co-managed setup?
Both of you, and that is the point. Your IT person keeps full admin access to every system, and our team gets its own named accounts, so every change is traceable to a person. Nothing is locked away from your staff. If you ever part ways with us, we hand back our access and documentation.
Can co-managed IT cover only after-hours support?
It can start there. Some firms only need someone to answer nights and weekends while their tech handles the workday. Others add security monitoring or project help later. We write down exactly what we cover, and you can widen or narrow the scope as your needs change, month to month.
What is the difference between co-managed IT and staff augmentation?
Staff augmentation rents you a person to sit in your seat for a while. Co-managed IT gives your IT person a whole team, plus monitoring and security tools, with no one to hire, train, or replace. You get help desk coverage, engineers for projects, and people watching your network around the clock, all under one monthly fee.
Can we switch from co-managed to fully managed IT later?
Yes, and it is an easy move because we already know your network. If your IT person leaves or you decide to outsource the rest, we take on the remaining tasks and update the documentation. There is no penalty for changing the arrangement, and you can also go the other way if you hire internally.