Remote IT support, from anywhere
Most issues, like a locked account, a slow computer, or an email glitch, get fixed over a secure remote connection. Your staff can be in the office, at home, or out of state.
24/7 help desk, remote fixes first, technicians on site across Tampa Bay.
IT support that answers, day or night
When a laptop dies late on a Friday, you want one number to call and a person who owns the fix. Radiant runs a 24/7 help desk from Tarpon Springs. When remote help is not enough, a technician drives to your office.
What does IT support in Tampa Bay look like with Radiant?
Radiant Technology Solutions provides IT support across Tampa Bay from its office in Tarpon Springs. Your staff reaches a 24/7 help desk by phone or through the client portal. Technicians fix most issues remotely, then come on site when hardware needs hands, all inside one flat monthly fee per device.
01
Managed IT services
Flat monthly fee per device, no contract, 24/7 help desk.
02Cloud solutions
Microsoft 365, hybrid cloud, and remote work, planned and managed.
03Cybersecurity
EDR, MDR, MFA, and training, explained in plain English and priced per device.
04IT consulting
A technology plan and budget from people who also do the work.
What you get
Remote or on-site: which IT support do you need?
On-site IT support across Tampa Bay
Hardware problems need hands. Technicians cover Tarpon Springs, Palm Harbor, Dunedin, New Port Richey, and the rest of Tampa Bay.
One flat fee for both
Remote and on-site support are both part of the per-device plan, with no contract to sign. Nobody hesitates to call because of the bill.
Whatever your office runs
Windows or Mac, Google or Microsoft 365, VMware or Hyper-V, and servers in your closet or hosted in Azure or Amazon.
The details
Can you get IT support at night and on weekends?
Yes. The Radiant help desk is open 24/7 for every client, and it is not sold as an upgrade.
A server that fails on Sunday night gets attention on Sunday night, not Monday morning when the whole office is waiting.
That matters for law firms working toward a filing deadline, clinics that open early, and anyone with staff working from home at odd hours.
In their words
What do clients say about the help desk?
Radiant holds 5.0 stars on Google across 96 five-star reviews. Fast response and personal service are the two things clients bring up again and again.
As a small business owner, having reliable IT support is really important! Anytime we've had an issue, Radiant has been very responsive and always willing to go the extra step to help us out.
Ariane C.
Rather than hold someone hostage in a contract we work to earn their business every month.
Ron Slyker, CEO
How it works here
Who will you actually talk to?
- 24/7Help desk for every client, every plan
- 0Contracts to sign, on any plan
You will talk to people with titles like Help Desk Wizard and Tech Tamer, and yes, those are their real titles.
Anthony Rappa, our Help Desk Wizard, was born and raised in Tampa Bay and brings more than seven years of customer service experience.
Michael Raymond, our Lead Tech Taming Engineer, holds a bachelor's degree in IT and has six years of on-site and remote support behind him.
Ashley Feuchter, Help Desk Extraordinaire, earned CompTIA A+, Network+, and Security+ certificates at Pinellas Technical College. Meet the rest of the crew on our team page.
Tired of waiting on your current IT company?
Start with a free network assessment and see exactly how we would support your office. Or call 727-493-4723 and talk to a real person today.
How it works
What happens when you call the help desk?
Every request follows the same path, so you always know where your problem stands.
- Step-01
You reach us
Call 727-493-4723 or open a ticket in the client portal. Either way, your request is logged the moment it arrives.
- Step-02
Someone owns it
A technician picks up the ticket, and you know who has it. Our promise is No Ticket Black Holes, so requests never quietly vanish.
- Step-03
Remote fix first
With your okay, the technician connects to the computer and fixes it while you watch. Most problems end right here.
- Step-04
On site when it needs hands
If the trouble is a printer, a cable, or a failed switch, we send a technician to your office.
- Step-05
Closed with notes
We close the ticket with a plain note on what we did. A problem that keeps coming back gets fixed at the cause.
Is this you?
Is the Radiant help desk right for your office?
This kind of support is built for offices where:
- Your team loses time every week to small tech problems that nobody owns.
- Your current provider takes days to call back, or never tells you where a ticket stands.
- You have 20 to 50 people across one or more offices around Tampa Bay.
- Some of your staff work from home and need the same help as the office.
- You want a flat monthly price instead of an hourly invoice after every visit.
Frequently asked questions
How much does IT support cost for a small business in Tampa?
At Radiant, IT support is part of a flat monthly fee per device, not an hourly rate. The price depends on how many computers, servers, and network devices you have and which security plan you choose. See how the plans work on our managed IT services page.
Where can I find IT support near me in Tarpon Springs?
Radiant Technology Solutions is at 905 E Martin Luther King Jr Drive, Suite 206, in Tarpon Springs. From there our technicians cover Pinellas, Pasco, and Hillsborough counties on site, and we support clients anywhere remotely. Call 727-493-4723 to reach the office and set up a visit.
Is remote IT support safe?
Yes, when it is done properly. Our technicians connect only through managed remote tools installed during onboarding, and they work on a screen you can watch. The same tools let us patch and monitor your computers quietly in the background, so many problems are fixed before anyone notices.
Do you fix one computer, or only support whole offices?
Our plans are built for offices, usually 20 to 50 people, and billed per device each month. If you have a single broken computer or a one-time problem, call us anyway. We will tell you honestly whether we can help and what it would cost.
Will a technician come to our office?
Yes. Most problems are solved remotely, but some need hands on the hardware. When that happens, we send a Radiant technician to your office anywhere in Tampa Bay. Radiant carries both liability and cyber insurance, so you are not letting an uninsured stranger near your equipment.
What systems does your help desk support?
Just about everything a small office runs. We support Windows and Mac, Microsoft 365 and Google Workspace, VMware and Hyper-V, and servers in your closet or hosted in Azure or Amazon. We also look after printers, phones, firewalls, and moves from one platform to another.