Answered at any hour
A 24/7 help desk, by phone or the client portal.
Managed IT for Tampa Bay offices of 20 to 50 people
Managed IT services that earn your business every month
You hired your people to run the business, not to reboot the server. Radiant Technology Solutions runs managed IT from Tarpon Springs for offices across Tampa Bay. You get one flat fee per device and a help desk that is open 24/7.
What are managed IT services?
Managed IT services mean one outside team runs your technology for a flat monthly fee. Radiant Technology Solutions monitors, patches, secures, and supports every device from Tarpon Springs, with a 24/7 help desk across Tampa Bay. You pay per device, with no contract, and projects like office moves are quoted separately.
01
Help desk and IT support
24/7 help desk, remote fixes first, technicians on site across Tampa Bay.
02Cybersecurity
EDR, MDR, MFA, and training, explained in plain English and priced per device.
03Backup and disaster recovery
Local and cloud backups, tested restores, and a recovery plan built for Florida.
04Microsoft 365
Migration, licensing, Teams and SharePoint, security, and a real backup.
One flat fee
What do you get for one flat fee per device?
Three plans, Basic, Advanced, and Elite, differ in how much security sits on each device. See them side by side on our pricing page.
See the pricing pageCovered in person too
Remote fixes first, a technician on site when it needs hands.
Problems caught early
Monitoring and patching on every computer and server.
Protection that grows
Managed anti-virus on every plan, more security as you step up.
Everyday systems in hand
Your network, email, and backups looked after.
Apps kept in order
Microsoft 365 users, licenses, and security settings handled.
Staff changes made easy
New hires set up on day one, leavers shut off the same day.
Know where you stand
A regular report on what we did and what needs attention next.
Help desk
Who answers when something breaks at your office?
Your staff calls or opens a ticket in the client portal, and the Radiant help desk takes it from there. That help desk runs 24/7 for every client on every plan, not only for a premium tier.
Most fixes happen remotely while your employee watches the screen and gets back to work. When the problem is a cable, a printer, or a failed switch, a technician drives out to Palm Harbor, Clearwater, or Tampa.
If you were searching for managed IT services in Tarpon Springs, FL, we are the office on Martin Luther King Jr Drive. Clients tell us fast response is what they notice first, and our Google reviews say the same.
See how a call moves from first ring to fixed on our help desk and IT support page.
- By phone or the client portal
- 24/7 on every plan
- On site across Tampa Bay
I love Radiant! Not only do they provide better value than my last MSP but their service is way quicker!
Brian B.
Plans
What is included in each managed IT plan?
Every plan is priced per device and includes the 24/7 help desk, remote monitoring, and on-site visits. The plans differ in how much security sits on each device.
| What each plan covers | BasicEveryday business | AdvancedLaw offices, bookkeepers, and insurance agencies | EliteHealthcare, accounting, financial, government, and technology firms |
|---|---|---|---|
| Included on every plan: on-site and remote support, remote monitoring and maintenance, and managed advanced anti-virus. | |||
| On-site and remote support | |||
| Remote monitoring and maintenance | |||
| Managed advanced anti-virus | |||
| EDRSoftware that spots an attack on a laptop and stops it | |||
| MDRPeople watching that software around the clock | |||
| Email security | |||
| Cloud-to-cloud backup of your online email and files | |||
| Enhanced MFAA second check at login beyond your password | |||
| Secure password management | |||
| Security awareness training | |||
| Dark web monitoring | |||
| Data loss prevention | |||
| Add-ons for any plan: Employee monitoring, integrated cloud app security, a secure client VPN, DNS filtering that blocks dangerous websites, email signature management, and SaaS backup for Microsoft 365, Google Business, and QuickBooks Online. | Get your free network assessment | ||
Add-ons for any plan: Employee monitoring, integrated cloud app security, a secure client VPN, DNS filtering that blocks dangerous websites, email signature management, and SaaS backup for Microsoft 365, Google Business, and QuickBooks Online.
Get your free network assessment
Rather than hold someone hostage in a contract we work to earn their business every month.
Ron Slyker, CEO
What it costs
How does per-device pricing work?
- 1feePer device, per month. Projects quoted separately
- 0Contracts to sign, on any plan
You pay one flat monthly fee for each device we manage, so the bill only moves when your equipment count does. That fee covers monitoring, patching, security tools, and unlimited help desk time for the device. Projects like an office move are quoted separately, before any work starts.
- Number of users
- Number of desktops and laptops
- Number of servers
- Number of network devices, like firewalls and switches
- Number of office locations
- The plan you choose: Basic, Advanced, or Elite
Share a few basics about your office and we will have a proposal ready the very next day.
How switching works
How does switching to Radiant work?
A dedicated team, including a project manager and engineers, handles the move so your staff keeps working the whole time.
- Step-01
Free network assessment
We walk your office, scan the network, and list what looks good, what needs attention, and what to fix first.
- Step-02
A per-device proposal
Your price comes from your counts of users, computers, servers, network gear, and locations. You see what each plan adds.
- Step-03
Tools go in
We install the monitoring and security software that lets us look after every device around the clock.
- Step-04
The hand-off
We coordinate with your current provider, collect passwords, licenses, and vendor contacts, and document your whole setup.
- Step-05
Your team meets the help desk
Everyone learns how to reach us by phone and portal. After that, we review your setup with you every quarter and every year.
Questions owners ask us before they switch
How much do managed IT services cost in Tampa Bay?
Radiant charges a flat monthly fee for each device we manage, and the rate depends on the plan you pick. Your total comes from your count of users, computers, servers, network gear, and locations. The pricing page explains the three plans, and a free assessment gets you an exact number for your office.
What is not included in a managed IT plan?
Projects are the main thing the monthly fee does not cover. A project is a real change to your setup, like moving offices, installing a new server, or replacing the firewall. We quote every project up front and nothing starts until you approve it, so the monthly bill stays predictable.
Can we cancel managed IT services at any time?
Yes. There is no multi-year agreement to wait out, so you can leave in any month if the service stops working for you. We ask for notice so we can hand passwords, documentation, and systems to whoever comes next. The details are on our no-contract IT support page.
Is computer hardware included in the monthly fee?
Hardware is not part of the per-device fee, but we handle the buying so you do not have to. We spec, order, and set up workstations, laptops, printers, servers, and network gear. If you would rather not pay for equipment upfront, ask about hardware as a service.
How quickly can Radiant start supporting our business?
In most cases onboarding can begin within a few days of saying yes. It starts with a free network assessment and a per-device proposal, then our team installs monitoring and security tools. A project manager runs the hand-off from your current provider, so your staff keeps working throughout.
Do you work with businesses that already have an in-house IT person?
Yes, and it is common. Many clients keep an internal IT person for daily issues and lean on us for security, projects, cloud moves, and second opinions. We call that co-managed IT, and it runs month to month like everything else we do.
Does managed IT include on-site visits?
Yes. On-site support is part of every plan, starting with Radiant Basic. We try a remote fix first because it is usually the quickest way back to work. When hands are needed, a technician comes to your office anywhere from New Port Richey to Tampa.